Privacy Policy

Last updated: 11 November 2026

Welcome to Peaks & Tides Retreat. We respect your privacy and are committed to protecting the personal information you share with us.

1. Who We Are

Peaks & Tides Retreat is a privately owned holiday accommodation business in Newcastle, County Down, Northern Ireland, operated jointly by Theresa Kelly and Liam Kelly.

For privacy enquiries, please contact us at info@peaksandtidesretreat.com.

2. Information We Collect

Depending on how you contact us or book a stay, we may collect:

  • Your name, email address and telephone number.

  • Booking dates, number of guests and reservation details.

  • Information you provide when making an enquiry.

  • Your email address when you subscribe to our mailing list.

3. How We Use Your Information

We use your information to:

  • Respond to enquiries and manage reservations.

  • Communicate with you before, during and after your stay.

  • Arrange guest arrivals and property access.

  • Process payments and maintain appropriate booking records.

  • Send occasional newsletters, availability updates and special offers when you have agreed to receive them.

We process booking information where necessary to fulfil a reservation, comply with applicable legal obligations, or pursue legitimate business interests where permitted. We use consent for optional email marketing.

4. Sharing Your Information

We do not sell your personal information.

For guest arrivals and property management, we share only the guest's name, telephone number and number of guests with our local property manager, Mourne Lettings.

We use trusted and secure booking, payment and email service providers, including Stripe and Mailchimp, where applicable. These providers may process information necessary to deliver their services.

5. Marketing Emails

You can subscribe to our mailing list through our website.

We send occasional updates about Peaks & Tides Retreat, availability, special offers and local news.

You can unsubscribe at any time using the link included in our marketing emails or by contacting us directly.

6. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including booking administration and applicable legal or financial recordkeeping requirements.

Marketing contact details are retained while you remain subscribed, unless a longer period is necessary to maintain a record of your preferences or comply with the law.

7. Keeping Your Information Secure

We take reasonable steps to protect personal information and use trusted and secure booking, payment and email services.

8. International Data Processing

Some of our trusted service providers may process personal information outside the United Kingdom. Where applicable, we take steps to ensure personal information is protected in accordance with UK data protection law.

9. Your Privacy Rights

Under applicable UK data protection law, you may have the right to request access to your personal information, ask for corrections or deletion, object to certain uses, restrict processing or withdraw consent.

To make a request, contact info@peaksandtidesretreat.com.

You may also raise concerns with the UK Information Commissioner's Office (ICO) at www.ico.org.uk.

10. Cookies

Our website uses cookies and similar technologies. Where required, visitors can choose whether to accept non-essential cookies through our cookie banner and manage their preferences.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.